Evan Interiors and its affiliates (collectively, “Evan Interiors”, “we”, “our” or “us”) are engaged in the business of interior design, décor, and related services, more fully described in our Terms and Conditions, available at [Insert Terms URL] (“Terms”). This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you choose to share with us when you access, use, or otherwise interact with our website available at [Insert Website URL] or mobile application (collectively, “Platform”), avail products or services that Evan Interiors offers you on or through the Platform, or partner with us to provide customers with these services (collectively, the “Services”).

At Evan Interiors, we are committed to respecting your privacy and protecting your personal data. In order to provide you with access to the Services, we have to collect and process certain data about you. This Policy explains how we process and use your personal data.

By using the Services, you confirm that you have read and agreed to be bound by this Policy and consent to the processing activities described here.

Please refer to Section 1 to understand how the terms of this Policy apply to you.

1. BACKGROUND AND KEY INFORMATION

(a) About Us:
The Services are made available to you by Evan Interiors. If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us at [Insert Support Email] or contact our grievance officer whose details are provided below.

Name: [Insert Name]
Designation: Grievance Officer
Email: [Insert Grievance Email]

(b) How this Policy applies:
This Policy applies to individuals who access or use our website, mobile applications, or other products or services made available by us (“Users”) and service providers who use the Platform to provide their services to Users (“Service Providers”). For the avoidance of doubt, references to “you” across this Policy refer to both Users and Service Providers.

By using the Services, you consent to the collection, storage, usage, and disclosure of your personal data as described in this Policy.

(c) Third-Party Links:
The Platform may include links to third-party websites, plug-ins, applications, and services. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policies of any third-party websites you visit.

2. PERSONAL DATA THAT WE COLLECT

(a) When you use the Services as a User, we may collect:

• Contact Data: Mailing address, location, email, phone number.
• Identity and Profile Data: Name, username, photographs, family details, gender, language, interests, and hobbies.
• Property and Home Data: Property name, type, size, preferred styles, colours, and furnishing choices.
• Marketing and Communications Data: Feedback, survey responses, preferences for receiving communications, chat/call records with our team or Service Providers.
• Technical Data: IP address, browser type, device ID, operating system, location data, and usage statistics.
• Transaction Data: Payment details (processed securely), transaction history.
• Usage Data: Booking history, clicks, time spent, pages visited, and user journey data.

(b) When you use the Services as a Service Provider, we may collect:

• Contact Data: Email, phone, permanent address.
• Identity and Business Data: Name, gender, DOB, address, services offered, photos/videos of work, certifications, bank details, tax information, and government IDs.
• Technical Data: Device information, IP address, OS details, location data.
• Marketing and Communications Data: Feedback, survey responses, chat/call records with Users.
• Usage Data: App and platform usage activity.

(c) Aggregated Data:

We may collect and use aggregated statistical data that does not directly identify you.

(d) Refusal to Provide Data:

If you choose not to provide mandatory personal data, we may not be able to offer certain Services.

3. HOW DO WE COLLECT PERSONAL DATA?

• Direct Interactions: When you create an account, request services, enter promotions, or provide feedback.
• Automated Interactions: Through cookies, analytics tools, and server logs when you use our Platform.
• Third Parties: From analytics providers, payment gateways, social media integrations, verification partners, and public sources.

4. HOW DO WE USE YOUR PERSONAL DATA?

We use your data to:

• Create and manage your account.
• Provide and improve our Services.
• Monitor and enhance user experience.
• Process payments and track transactions.
• Communicate updates, offers, and promotions.
• Comply with legal obligations.
• Resolve disputes and enforce our Terms.

5. COOKIES

We use cookies to enhance your browsing experience.

6. DISCLOSURE OF YOUR PERSONAL DATA

We may share your data with:

• Internal team members and affiliates.
• Trusted service providers for hosting, marketing, payments, and analytics.
• Service Providers and Users (as applicable).
• Regulators and law enforcement when required by law.

7. ACCESS AND UPDATING YOUR DATA

You can request access to and correction of your personal data by contacting us.

8. TRANSFERS OF PERSONAL DATA

We may store and process your data outside your country, following applicable legal protections.

9. DATA SECURITY

We take appropriate technical and organisational measures to secure your personal data.

10. DATA RETENTION

We keep your personal data as long as necessary for our services and legal compliance.

11. BUSINESS TRANSITIONS

In case of mergers, acquisitions, or asset sales, your data may be transferred to the new entity.

12. OPT OUT

To stop receiving marketing communications, email us with your registered contact details.

13. UPDATES TO THIS POLICY

We may update this Policy from time to time. Changes will be posted on our Platform.